Empath+ai secures £100k for contact center AI tools

Licensed contact centers can now utilize AI-powered vocal biomarker technology from Empath+ai Limited to detect caller vulnerability by analyzing live telephonic audio. The Billingshurst-based company has secured an estimated £100k in its latest funding round. By flagging indicators of anxiety, depression, or cognitive decline, the system provides real-time insights to agents.

The startup was incorporated in 2024 to operate within the business and domestic software development sector, providing a SaaS platform to help organizations enhance empathetic communication and maintain regulatory compliance. This follows a previous calendar year where the firm raised a total of £45k.

Latest financial accounts for the period ending 31 May 2025 report a team of three employees. Formal documentation for this transaction was filed in July.